Frequently Asked Questions
Quick answers about pay stubs, previews, editing, downloads, and refunds.
Getting started
How do I make a pay stub on PayStub Direct?
Choose a template, enter company and employee info, add pay details, preview, then purchase/redeem credits and download your final PDF.
Can I preview my pay stub before paying?
Yes. You can preview as you enter your information so you can verify names, dates, and amounts before purchasing.
How will I receive my pay stub?
You receive a downloadable PDF. You can also have it emailed to you directly from your account.
How quickly can I get my pay stub?
Instantly. Once you complete payment, your pay stub is ready to download immediately.
Do I need an account?
An account is recommended so you can save your stubs, edit before redeeming, and access downloads from your stub list.
Editing, watermarks & downloads
Can I edit a document saved in my stub list?
Yes—before you redeem credits. Go to My Account → Stubs List and use the edit option for the stub you want to change.
How do I remove the watermark?
Watermarks are removed after you redeem credits for a stub. After redeeming, refresh My Account and download/email the non-watermarked file.
How do I print my pay stub?
Download the final PDF (non-watermarked) and print it from your computer or phone.
Can I create pay stubs for multiple employees?
Yes. You can create as many pay stubs as you need. Each stub uses one credit, or purchase bundles for multiple stubs.
Pricing & payment
How much does it cost?
See our pricing page for current rates. We offer single stubs and discounted bundles for multiple stubs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.
Do you offer refunds?
Yes. We offer a 100% money-back guarantee. If you need a refund, contact support with your order details and we’ll take care of it.
Self-employed & contractors
Can I create pay stubs for myself as self-employed?
Yes. Self-employed individuals, freelancers, and independent contractors can create pay stubs for their own records.
Can I use pay stubs for proof of income?
Pay stubs can be used as supporting documentation for income verification. Requirements vary by institution.
Security & legal
Is my information secure?
Yes. We use SSL encryption to protect your data. We do not share your personal information with third parties.
Are pay stubs from PayStub Direct legal?
The documents are legitimate pay stubs as long as the information you enter is accurate. You are responsible for the accuracy of your data.
Pay stub basics
What is a pay stub?
A pay stub is a breakdown of pay for a specific pay period. It typically includes gross pay, deductions/taxes, and net pay.
What does “YTD” mean on a pay stub?
YTD means “year to date.” It’s the running total from the beginning of the year through the current pay period (for earnings, taxes, and/or deductions depending on the line item).
What’s the difference between gross pay and net pay?
Gross pay is earnings before deductions and taxes. Net pay is what you take home after deductions and taxes.
What is a pay period vs. pay date?
The pay period is the date range you’re being paid for (start/end). The pay date is the day the check is paid or deposited.
W-2 and 1099
Do you offer W-2 and 1099 forms?
Yes. Use our W-2 and 1099 generators from the links below.
When do I need a W-2 vs. a 1099?
W-2 forms are for employees. 1099-MISC forms are for independent contractors and freelancers. If unsure, consult a tax professional.
Support
How do I contact support?
Email support at info@paystubdirect.com or use our contact page. Including screenshots helps us resolve issues faster.
What are your support hours?
Our support team is available 24/7 via email. We typically respond within a few hours.
